Castlegate Studios

Hearth · Terms of Sale

Hearth Terms of Sale

Last updated: 7 November 2026

These terms apply when you buy Hearth+ or a one-off pack from Thomas Dalton, trading as Castlegate Studios, based in the United Kingdom ("Hearth", "we", "us"). Contact: info@castlegatestudios.co.uk. Postal address available on request.

The Terms of Use, Refunds policy and Privacy policy also apply. If these Terms of Sale and the Terms of Use say different things about a purchase, these Terms of Sale apply to that purchase.

1. What you can buy

Hearth+

Hearth+ is an auto-renewing subscription. While you are subscribed you get the Hearth+ features shown at checkout, which include portraits and pop-outs in the catalogue, Map builder Pro, and remote play across networks. It does not include one-off packs sold separately. Voice chat is not included. There are no ads.

You can use the core app without paying.

Prices

  • Monthly: £2.99 a month.
  • Yearly: £29.99 a year.
  • Founder price: the first 200 people to start a paid Hearth+ monthly subscription, website and Google Play combined, pay £1.99 a month for as long as they stay subscribed without a break. If you cancel and later come back, you pay the standard price.
  • There is no free trial for Hearth+ on Google Play or the website. You pay the first month (or year) when you subscribe.

We do not currently offer a yearly Hearth+ plan at the founder monthly rate.

One-off packs

A pack permanently unlocks the named contents on the accounts that bought it. The price and what is in the pack are as shown on the product card at checkout. Buying a pack unlocks it in Hearth; it does not transfer copyright.

Prices shown at checkout are the total price you pay. VAT is not charged on website purchases because Castlegate Studios is not VAT-registered.

2. Where we sell

On the website we currently sell to customers in the United Kingdom, the United States and the European Union. We will not complete a website purchase for a country we do not sell to. Google Play sales follow Google's own availability rules for the Android app.

3. Who you pay

  • Android in-app purchases are handled by Google Play Billing. For UK customers buying through Google Play Billing, Google is usually the merchant of record.
  • Website purchases are handled by Stripe for Castlegate Studios. We are the merchant of record.

A purchase on one platform does not unlock the other. Cancel on the same store or website you used to subscribe. Do not buy Hearth+ on both channels for the same account.

4. Unofficial fan content

Hearth is unofficial, fan-made software. It is not affiliated with, endorsed or sponsored by Wizards of the Coast. Dungeons & Dragons and D&D are trademarks of Wizards of the Coast LLC. Rules material from the System Reference Documents 5.1 and 5.2.1 is used under the Creative Commons Attribution 4.0 licence; the full attribution is on the legal notices page. Paid features do not change that.

5. AI-assisted artwork

Portrait packs that use AI-generated or AI-assisted artwork are labelled "AI-assisted artwork" on the store card and on the in-app pack card. We do not describe that art as hand-painted or hand-drawn. You may use the portraits inside Hearth for your own games.

6. Auto-renewal

Hearth+ renews automatically at the end of each billing period until you cancel.

Before you subscribe we will show, clearly:

  • the plan name (monthly or yearly);
  • the price you will actually be charged, and how often;
  • that it auto-renews until cancelled;
  • that you pay the first month (or year) when you subscribe;
  • how to cancel;
  • links to these Terms of Sale, the Terms of Use, the Refunds policy and the Privacy policy;
  • the founder offer wording, if you are in that first 200.

If you buy digital content, we will ask you to agree that we may supply it straight away, and that you acknowledge you will lose the 14-day cancellation right for that content once it has been unlocked. We take that agreement before the first paid supply.

If you live in the UK and started your subscription on or after 1 January 2027, you may also have extra cancellation rights after a yearly renewal. We will explain these in our reminder emails.

7. How to cancel

Google Play (Android)

Cancel in Google Play (Payments & subscriptions, or the in-app link to Play's subscription settings). After you cancel, you keep Hearth+ until the end of the current paid period, unless Google or we issue a refund.

Website (Stripe)

Cancel through the customer portal in your Hearth account, or by emailing support@castlegatestudios.co.uk from the email you used to buy. After you cancel, you keep Hearth+ until the end of the current paid period, unless we issue a refund.

Cancelling stops future renewals. It is not by itself a refund for time you have already paid for. Your legal rights if the content is faulty still apply — see the Refunds policy.

8. Age

Hearth is for players aged 13 and over. Do not buy Hearth+ or packs for someone under 13. Google's own age and family rules also apply on Google Play.

9. Your legal rights

Nothing in these terms limits rights you cannot give up under the law of England and Wales, including:

  • the Consumer Rights Act 2015: paid digital content must be of satisfactory quality, fit for purpose and as described, and paid services must be provided with reasonable care and skill;
  • the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: information and cancellation rights, unless you agree to immediate supply of digital content as described above;
  • from 1 January 2027, extra UK subscription-contract rules where they apply.

If you live elsewhere in the UK or in the EU, you can also rely on the mandatory consumer protections of where you live, and bring proceedings in your local courts.

10. Acceptable use of paid features

Paid remote play is join-code only. There is no public matchmaking and no voice, video or text chat in Hearth. The GM controls who joins a game and can remove anyone.

We may suspend or end access to paid features if they are seriously or repeatedly misused (for example harassment, fraud or illegal content). Where we can, we will warn you first. If we end a paid subscription for a reason that is not your fault, we will refund any paid time you have not used.

11. Changes

We may update these terms. We will post the new version here with a new date. If a change significantly affects a paid subscription, including a price change at renewal, we will tell you by email at least 30 days before it takes effect, and you can cancel before then and get a refund for any paid time you have not used.

12. Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you can also rely on the mandatory consumer protections of where you live, and bring proceedings in your local courts.

Contact

Official contact: info@castlegatestudios.co.uk · Purchase help: support@castlegatestudios.co.uk · Terms of Use · Privacy policy · Refunds policy · Legal notices

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